Terms & Conditions
The terms and conditions to receive treatment at Flint Healthcare Limited
Standard Terms & Conditions
Please note you need to sign this form to confirm that you have read and understand the terms and conditions to receive treatment at Flint Healthcare Limited.
Please ask for clarification if necessary.
This form relates to all treatment provided by Flint Healthcare Limited. By signing this form, you agree to the following terms and conditions:
We are a private provider; payment is the responsibility of the patient and payment for treatment is not covered by the NHS. We do not accept Right to Choose referrals.
If you are using Health Insurance it is your responsibility to check that the insurer covers the specified conditions, treatment and clinician.
Fees for treatment are found on the link below.
https://flinthealthcare.co.uk/assessment-and-treatment-fees/
Our liability
Our therapists and doctors are self-employed and are regulated by their respective regulatory bodies. Each therapist and doctor have their own sets of terms and conditions for any therapeutic contact between you and your chosen therapist.
Flint Healthcare provides rooms and administrative services. Flint Healthcare will not accept liability for any loss or damage resulting from contact or work with the therapist or doctor. Any complaint against the therapist or doctor should be raised with the therapist or doctor in the first instance and, if necessary, escalated to their respective member organisation. Flint Healthcare will oversee unresolved disputes and refer on, if necessary, to a complaints’ resolution service.
A copy of our complaints procedure is available to download on our website. In the event you are unhappy with any aspect of our service, please contact us as soon as possible in writing and we will do our utmost to rectify the complaint. We have a duty of candour to our patients, and we are open and transparent when things go wrong and if mistakes are made.
Payment
Please see the website for details of fees. All appointments cancelled without 48 hours notice (working hours – Mon to Fri) will be invoiced at full fee.
For the London clinic payments are due at the time of booking. We do not accept private medical insurance at the London Clinic
For the Brighton clinic payments are due on the day of the appointment. Further appointments will not be booked or will be cancelled if there are outstanding invoices.
Prescriptions issued outside appointment times will incur and extra charge. Letters other than clinical correspondence to general practitioners will occur extra charges.
We reserve the right to cancel follow up appointments and refer back into the NHS if the clinical risk is not suited to our service setting.
If you hold private medical insurance, please check the reimbursement level that will be available to you from your relevant provider. If your PMI reimbursement does not cover the full fee, you must pay the difference between the fee and the PMI reimbursement.
Prescribing
Many medications used in psychiatry are “off licence” especially for adult ADHD, this does not mean that the medications are not recognised treatments for the specified conditions but that there is not a specific licence granted by the MHRA (medicines and healthcare products regulatory agency). Your clinician will ensure that there is not a more appropriate licensed medication for your condition. Please ask your clinician for more information if required.
You clinician will discuss common side effects or important rare side effects to your medications at the consultation but please read the Patient Information Leaflet provided with the medication for the full list of side effects and cautions and discuss with your clinician any concerns.
Please inform your clinician if you are or may be pregnant.
Prescriptions for your treatment can be provided directly to you or via an online pharmacy Pharmacierge. Flint Healthcare can only issue private prescriptions. Prescriptions cannot be sent in the post or sent directly to NHS pharmacies.
Consent for sharing information and security of information
The consent form specifies whom you agree for us to share clinical information with for people or organisations not involved in your treatment or care at Flint Healthcare Limited. During your care at Flint Healthcare Limited we want to make sure that we fulfil all your expectations for confidentiality in accordance with the General Data Protection Regulations and we therefore ask your consent about who we can contact, with information about you. There are certain unusual situations, usually involving safeguarding or the Children’s Act where we may need to share information without your consent. Wherever possible we will inform you if this needs to happen or in circumstances where this is not possible, we will inform you as soon as possible after the sharing of information. The information shared will only be on a need-to-know basis.
We may be legally required to disclose your personal information, for example, if you disclose information that you pose either a serious risk to yourself or another person, or information regarding acts of terrorism or serious crime or where we are legally required in accordance with child protection legislation to report safeguarding/child protection concerns. By accepting these terms, you accept that we are legally obliged to do this.
You will be attending Flint Healthcare Limited for consultations and treatment, and are aware that non-medical details (name, age, address, and date of birth) will be recorded on our Patient electronic records system for administrative and accounting purposes.
A multi-disciplinary team of health professionals at Flint Healthcare Limited may be involved in your care, who may share relevant information about your condition and treatment. If your clinician is on leave access to your clinical information will be available to clinicians covering the annual leave.
All data processed by Flint Healthcare Limited is in accordance with GDPR 2018
Access to non-medical information may be granted by Flint Healthcare Limited on a strictly confidential basis during, and for the purpose of, the efficient administration of Flint Healthcare Limited (e.g. in connection with audit, systems development, managing and improving out services). Information may be disclosed to others with a view to preventing fraudulent or improper claims. Anonymised or aggregated data may be used by Flint Healthcare Limited or disclosed to others for research or statistical purposes.
Our staff use email communications to communicate with you, to check on your welfare and to reply to your questions, although we recommend that clinical questions be kept to a minimum as per regulatory guidance to avoid any disclosure of confidential information via a data breach. By receiving sensitive data by email that are not encrypted, you accept the risks of possible lack of confidentiality over the internet.
We take the security of your personal information seriously. If you submit your credit card details to us, we are using industry standard secure sockets layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our cloud based computerised databases from loss and misuse and only allow access to them when it is necessary to do so and then under strict guidance as to what use may be of the personal information contained within them. We also use Stripe which uses an encryption and SSL to secure your payment details.
Where we are asked to provide services for the benefit of young people or children, if the patient in question is of sufficient intelligence and maturity to understand and make decisions about their own treatment in accordance with the principles of Gillick versus West Norfolk and Wisbech, we are legally obliged to comply with the wishes of that patient. In particular, this may extend to the patient’s refusing treatment, refusing to allow disclosure of their records to third parties (including family members) and refusing to allow us to communicate with the patient’s parents without the patient’s consent. We acknowledge that we will be subject to such obligations of confidentiality in this respect and that we have no liability in the event we are required to comply with such obligations at the direction of the patient.
Interactive services
We may from time to time provide interactive services on our site including, without limitation, online consultations. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered. We will do our best to assess any possible risks for users (and in particular for children) from third parties. The use of interactive services by minors is subject to the consent of their parent or guardian. For parents who permit their children to use an interactive service, it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using an interactive service should be made aware of potential risk to them.
Artificial Intelligence
Before we proceed with your appointment, we want to inform you about an important aspect of how we document our consultations. We use a note-taking tool called Heidi to accurately and efficiently capture the details of our discussions and outcomes of your appointments. Heidi ensures that we can focus more on our conversation and less on manual notetaking, enhancing the quality of care you receive. Some clinicians use other similar AI large language models.
Heidi specifically designed for healthcare to help transcribe notes and copies of the transcriptions will be stored without patient demographics or specific identifying details. Please inform your clinician if you do not consent to the use of AI assisted transcribing. Heid is used to assist with documenting your consultation, capturing only what is necessary for accurate medical records. Heidi supports but does not replace your clinician’s professional judgement. All medical decisions are made solely by your clinician. Your data is processed and stored in your jurisdiction and in accordance with applicable privacy laws. None of your data is used for secondary purposes. Data undergoes a rigorous de-identification process to remove personal identifiers. Data is handled securely with encryption and regular audits to ensure compliance.
Dealing with a crisis
Our out-patient services are a non-emergency service and does not provide 24-hour cover. If you need help in an emergency or crisis, and the clinician that you have been seeing is not available, you should immediately contact your local A&E, general practitioner, community mental health team or NHS 111. In certain situations, if it becomes apparent to us that you need a higher level of care than our outpatient services, then we reserve the right to refer you to the appropriate organisation accordingly.
General provisions
GP involvement
We strongly recommend that you inform and consult your general practitioner before receiving any treatment from a clinician, to ensure that treatment is safe and complements any existing treatment you may be receiving. We do not accept any liability if you choose not to inform your GP.
We do not routinely insist on a general practitioner referral letter, although in certain circumstances we may require one. If there is a requirement to prescribe medication, clinicians reserve the right to refuse to provide such prescriptions unless you give your consent to allow them to liaise with your GP. This is purely for your own safety, so that we can be sure that the medicines prescribed do not conflict with anything you are already receiving.
Third party liability
If we suggest referral to another clinical professional, we do not accept any liability for treatment that may be delivered by any external clinician or provider, partner, organisation or third party, regardless of whether we have referred you to them. Contractual and tortuous relationships, the purpose of treatment are between you and the clinician/treatment provider directly.
Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence or any other liability which is not legally permissible to exclude. Subject to this we shall under no circumstances whatever be liable to you for any indirect or consequential loss and our total liability to you in respect of all other losses under these terms shall not exceed the fees paid by you in the year in which the loss arose.
Except as set out in these terms, all warranties, conditions and other terms applied by statute or common law are, to the fullest extent permitted by law excluded.
Miscellaneous
These terms constitute the entire agreement between us in relationship to our advice and support service. We shall not be liable to you because of any delay or failure to perform our obligations because of an event beyond our reasonable control including without limitation acts of God.
Any variation of these terms shall only be binding when agreed by us and sent to you by email. These terms and conditions are governed by and shall be construed in accordance with English law.
Make an Appointment
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Simply call or email and our helpful staff will arrange your appointment for a convenient time.
